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A selection of praise we've received from our customers...
Sept. 27, 2007
Dear Chris,
The piano sounds great! All my pianists agree.
Thanks so much!
Anne Elvins
(Boston area pianist and teacher)
May 11, 2006
Chris, now that I am sitting at home, looking at my beautifully restored, 1910 Steinway Model A, I would like to reflect a bit on the experience. I have had the opportunity in my life to be involved with many business deals and transactions both large and small. From my experience thus far, the underlying theme has always been that once the money passes hands, the questions stop being answered, the phone calls cease to be returned and the commitment ends. My experience with you during and after this rather large purchase could not have been farther from my previous experiences. You redefine the term “after sales service”. You have just left from what was your second full day visit and this is in addition to a tuning by one of your associates. It seems that you will work tirelessly until the piano is just right in all respects. I watched in amazement as you patiently made minute adjustments in the regulation…. adjustments that I may not have even noticed… but you did them anyway. All of your little adjustments, taken as a whole, have yielded a piano that is better than a factory made product. No factory could ever lavish the kind of attention that you put into your pianos.
In addition, you have called me numerous times just to see if I am happy with the action and voicing and you give no impression of rushing me at any time. Buying this piano was a life dream of mine and this is one dream that upon coming true is as good as the dream! The Stanwood action is so delicate and precise, that I can do things with this piano, like trills and delicate expressions, that I could never do with my Yamaha C1…and that was a nice piano! I don't mean to sound corny, but you don't play this piano…you paint with it. I can only describe it as “depth of sound”. Once I sit down, I don't want to leave it. I play the songs slowly so as to hear every note and to make them last longer. I am just getting to know this piano, but I think I could (and hope that I will) spend a lifetime learning its many intricacies.
Thank you, Chris. For ONCE in my life, I paid for something very special and actually got what I paid for! The piano is only part of the equation. Who you buy it from is the other very important part.
Sincerely,
Allan Salzman
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January 2005
Chris, I just want to say that the
concert went very very well. People loved everything - the piano, not only
in its location where you saw it last, but also because of your wonderful
work, it sounded extraordinarily beautiful, and was very very easy to handle.
So I sing your praise again, also to Tim Bolton who also was very excited.
Told him he really got a beautiful piano now.
And I think you did a terrific job. So thank you very very much, I hope you
have a nice vacation wherever you are, and we'll talk again sometime later
when you're back. If you have time I'd love to come see the piano you were
talking about.
Veronica Jochum
("one of the most respected female pianists in the world")
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Dear Mr. Pleim,
Thank you for rebuilding two pianos of mine. The first, a Mason & Hamlin, had its characteristic sweetness, but only in its middle register. The bass was loud but not clear, and the top seemed tinged with deadness. However, after you completed the rebuilding, the best sound remained, giving the whole instrument twice as much as volume because its tone character connects with the top, middle, and bottom.
The other piano, a Steinway, is a similar story of inconsistency of various volumes and tones. After your rebuilding the "Steinway Sound" emerged with energy, making a more heroic sound; yet it also has a mellowness and clarity throughout the keyboard.
The finesse of your tuning continues to give me great joy. I admire the sonorities of both pianos.
Sincerely,
Doriot Anthony Dwyer
"Doriot Anthony Dwyer was appointed principal flutist with the Boston
Symphony Orchestra. Miss Dwyer thus became the first woman to hold a principal
chair with a major symphony orchestra..." - New York Times
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We have also had the pleasure of rebuilding a Steinway B piano for Sarah Caldwell, the founder and director of the Opera Company of Boston. She was so happy with it she recommended us to some of her close associates.
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